Your AI customer support team, available 24/7.

We only count the replies the AI sends. Messages your customer writes and the ones you answer by hand cost nothing. In practice: Pro covers about 7 very long conversations a day, and Max about 25.*

* Calculated on a very long conversation: around 40 messages back and forth, about 20 of them AI replies. It's a reference point, not a guaranteed limit — your real usage depends on how long your conversations run and how your business uses the AI.

No. Sappi is all-in-cost: model usage and our APIs are already included in your plan. You need no external provider account, no API key, and no credits to top up. We provide the AI infrastructure; you just pay for your plan.

Just one: WhatsApp template messages, which we use for appointment reminders and confirmations outside the conversation window. Meta charges those directly to your own WhatsApp Business account, so that bill comes from Meta and never from Sappi. Everything else — AI, channels, the minutes included in your plan — is already covered.

Yes, always. Every payment generates an invoice issued from the United States, and you can view and download it anytime in the Billing section of your dashboard. If your business is in Mexico, mark that you're purchasing as a business when you enter your payment details, and add your legal business name and RFC: your invoices will be issued to your company, with your RFC. Forgot to add your RFC? Email us at support@sappiai.com and we'll add it to your future invoices.

On an active plan the AI keeps going and you only pay the overage listed in your plan. During the trial there is no overage — the AI pauses at the limit and you keep replying by hand. Either way we warn you at 80% and at 100%, so nothing catches you off guard.

WhatsApp, Facebook Messenger, Instagram and inbound phone calls, all in a single inbox. It also connects to Google Calendar for scheduling. Each customer keeps one history no matter which channel they write from, and we are constantly integrating new ones.

The voice agent answers your number with natural voices, qualifies the caller and books in the same call. It doesn't improvise: it answers from the information you load into the Business Brain tab — pricing, policies, services — the same information it uses in chat, and when something isn't there it says so and offers to hand the call to a person rather than making it up. Every call leaves you a transcript, a summary and sentiment. Available on the Max plan; Pro and the trial do not include calls.

Everything the customer writes, plus their voice notes, which it transcribes so it can understand them. Before replying, the AI reviews what has already been said in that conversation — including anything you replied by hand — so it picks up right where you left off, and if you book appointments with Sappi, it also checks the ones that customer already has. Its answers come from your business details and the PDF documents you upload in the Business Brain tab. If the customer sends a photo, a video or a file, the AI confirms it arrived and notifies you so you can review it.

Whenever you want. Pause the AI in any conversation with one click, reply yourself, and switch it back on when you're done. The AI also hands over on its own: if a customer asks for a person, it pauses itself in that conversation and notifies you right away. And when it spots that someone has decided to buy, it alerts you immediately but keeps helping — telling them someone from the team will follow up — so nobody is left in silence at exactly that moment.

Yes, with Google Calendar — though it isn't required: Sappi comes with its own built-in calendar and works just as well without connecting anything. Appointments the AI books appear instantly and send an email confirmation, plus WhatsApp if you enable it. The AI respects your business hours, the duration you set and what is already booked, so it won't schedule on top of another appointment.

Spanish and English. In chat it detects each customer's language and answers in theirs with nothing to configure — one customer writing in English and another in Spanish each get their own. On calls you pick Spanish, English, or a bilingual agent.

Everything travelling between your browser and the platform is encrypted with TLS, the same standard your bank uses. The keys that connect your channels are stored encrypted with AES-256-GCM, so they would be useless to anyone who ever laid eyes on them. Isolation between accounts is enforced by the database itself, not by the application: a query cannot return another business's data, by accident or on purpose. Your conversation files live in private storage and open through signed links that expire in one hour. And payments run through a certified gateway — Sappi never sees or stores your card.

No. Your data and your customers' data are used only to run your account; we don't train general-purpose models on them and we don't sell them. You can disconnect any channel at any time — doing so deletes the stored token — and request deletion of your data from inside the platform.

Yes, from the dashboard and without talking to anyone. Plan changes apply immediately, prorated against what you already paid. If you cancel you keep the service until the end of the period you paid for — we don't cut you off mid-subscription — and there are no contracts or lock-in.